If there is a problem with your order we will gladly accept returns of non-edible unopened products within 30 days of receipt, with the following exceptions and conditions:
We cannot accept returns of packaged candy, bulk candy, personalized products or custom orders.
For simple health reasons we cannot accept any candy for a refund, unless it had been damaged in transit. We thank you in advance for understanding this policy.
However, we do recognize that there are exceptions to every rule and certain situations may arise where a refund is reasonable. We do want our customers to be completely satisfied. If you have a question regarding a return, please contact us to see how we can help you.
All non-edible unopened returns require authorization by one of our Customer Service representatives. Unauthorized returns will be refused. All order discrepancy claims must be made within the 30 days of delivery of goods.
Please send the return package to us at the address below:
Fuzziwig's Candy Factory, Freehold Raceway Mall, 3710 Route 9, Space A-206, Freehold, NJ 07728.
Customers are responsible for the shipping costs on all returns. Please use a responsible carrier for your return, one that can provide you with a tracking number. Fuzziwig’s Candy Factory is not responsible for lost or damaged return shipments.
We will refund the product purchase amount in the manner in which you paid.
Please allow a minimum of 21 days to receive and process your refund.